Return & Refund Policy
Last updated: 4 November 2026
1. Introduction
Welcome to Yakeera.
Yakeera is a New Zealand online jewellery store operated by YAKEERA VIG NZ LIMITED (“Yakeera”, “we”, “us”, or “our”).
We take pride in offering beautiful, high-quality jewellery and want our customers to shop with confidence.
This Return & Refund Policy explains our approach to returns, exchanges, refunds, and faulty products in accordance with the New Zealand Consumer Guarantees Act 1993 (CGA) and other applicable consumer protection laws.
Website: https://yakeera.co.nz
Business: YAKEERA VIG NZ LIMITED
Country: New Zealand
Customer support: info@yakeera.co.nz
2. Change of Mind Returns
We encourage customers to carefully review product descriptions, materials, sizes, colours, and specifications before placing an order.
Please choose carefully, as Yakeera does not offer refunds, returns, or exchanges for change-of-mind purchases.
This includes situations where:
You change your mind after purchasing.
You select the incorrect size, colour, or style.
You decide that the jewellery does not suit your personal preferences.
You no longer want or need the purchased item.
You have ordered an incorrect product.
We recommend reviewing all product information before completing your purchase.
This policy does not affect your rights under the Consumer Guarantees Act 1993.
3. Earrings and Hygiene Restrictions
For hygiene and health and safety reasons, we do not accept change-of-mind returns or exchanges for earrings, whether worn or unworn.
However, if your earrings are faulty, damaged, misdescribed, or otherwise fail to meet the guarantees provided under New Zealand consumer law, you may still be entitled to a remedy.
Please contact us at info@yakeera.co.nz if you experience an issue with your purchase.
4. Customised and Personalised Jewellery
Jewellery that has been custom-made, engraved, personalised, resized, or otherwise altered to meet specific customer requirements is considered a final sale for change-of-mind purposes.
We do not accept change-of-mind returns or exchanges for these products.
However, your statutory rights remain protected if a customised or personalised product is faulty, does not match its agreed description, or fails to meet applicable consumer guarantees.
5. Faulty, Damaged, or Incorrect Products
At Yakeera, we aim to ensure that every piece of jewellery meets our quality standards before it reaches you.
If your jewellery arrives faulty, damaged, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Under the Consumer Guarantees Act 1993, customers may be entitled to an appropriate remedy, which may include:
Repair of the faulty product.
Replacement with an equivalent product.
A refund where required by law.
The appropriate remedy depends on the nature of the issue and your rights under applicable consumer protection laws.
For example, where a failure can be remedied and is not substantial, we may have the opportunity to repair or replace the item within a reasonable time.
Where a failure is substantial, or where other circumstances under the CGA give you the right to reject the product, you may be entitled to choose a refund or replacement in accordance with the law.
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993.
6. How to Request a Return or Refund
If you believe your jewellery is faulty, damaged, incorrect, or otherwise eligible for a return or refund, please contact our customer support team before sending any items back.
Email: info@yakeera.co.nz
To help us review your request, please provide:
Your full name.
Your order number.
The product name or description.
A brief explanation of the issue.
Clear photographs showing the issue, where applicable.
Our team will review your request and provide further instructions, including the appropriate return address if the item needs to be returned.
Please do not send any products back without first contacting us for return instructions.
Customers may also contact us to enquire about a return outside the circumstances described above. Any discretionary return request will be considered individually, but approval is not guaranteed.
Our change-of-mind restrictions do not apply where a return or other remedy is required by New Zealand consumer law.
7. Return Shipping Costs
Return shipping arrangements depend on the reason for the return.
Faulty, damaged, or incorrect products
Where a return is required because a product fails to meet applicable consumer guarantees, Yakeera will meet reasonable return shipping costs as required by New Zealand law.
We will provide appropriate return instructions after reviewing your request.
Discretionary returns
If Yakeera agrees to accept a return that is not required under consumer law, any applicable return shipping costs and conditions will be communicated before the return is arranged.
We recommend using a tracked shipping service when returning jewellery.
8. Refund Processing
Once a refund has been approved, we will arrange for it to be processed in accordance with your applicable consumer rights.
Where possible, refunds will be issued to the original payment method used for the purchase.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
Where a refund is required under the Consumer Guarantees Act 1993, it will be processed in accordance with the requirements of that Act.
If you have questions about the status of an approved refund, please contact info@yakeera.co.nz.
9. Product Appearance and Descriptions
We make reasonable efforts to ensure that product photographs, descriptions, measurements, colours, and specifications accurately represent the jewellery available on our website.
However, minor differences in appearance may occur due to lighting, photography, or individual screen settings.
These minor variations do not automatically mean that a product is faulty.
If a product is materially different from its description or does not meet applicable consumer guarantees, your statutory rights remain unaffected.
10. Consumer Rights Under New Zealand Law
All purchases made by consumers from Yakeera are subject to applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
These laws provide important protections relating to product quality, fitness for purpose, and accurate product descriptions.
Our change-of-mind, hygiene, and final-sale policies apply only to the extent permitted by law.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer rights that cannot lawfully be excluded.
For further information about your consumer rights, visit:
https://www.consumerprotection.govt.nz
11. Changes to This Policy
Yakeera may update this Return & Refund Policy from time to time to reflect changes in our business operations, customer service procedures, or applicable legal requirements.
Any updated policy will be published on our website with a revised “Last updated” date.
We encourage customers to review this policy before making a purchase.
12. Contact Us
If you have any questions about returns, refunds, exchanges, or an issue with your jewellery, please contact:
YAKEERA VIG NZ LIMITED
Trading as Yakeera
New Zealand
Email: info@yakeera.co.nz
Website: https://yakeera.co.nz
Our team will be happy to review your enquiry and provide appropriate guidance.
Last updated: 4 November 2026
